Privacy Policy — your data, your rights.
Last updated 19 May 2026. This policy explains what we collect, why, how long we keep it, and how to exercise your rights under India's Digital Personal Data Protection Act, 2023 and the EU GDPR.
What we collect and why
Enquiry data
Name, phone, email, clinic/hospital, city and message — used only to respond to your enquiry and to qualify your fit as a client.
Usage data
Anonymised analytics (page views, device class, referrer) via privacy-friendly analytics. No fingerprinting, no cross-site tracking.
Cookies
Strictly necessary cookies only by default. Marketing and analytics cookies load only after your explicit consent (see our cookie banner).
Security
TLS 1.3 in transit, AES-256 at rest, SSO + MFA for staff access, principle of least privilege, audit logs retained 12 months.
Retention
Enquiry data: 24 months from last contact unless you ask for deletion. Anonymised analytics: 14 months.
Your rights
Access, correction, erasure, portability, withdrawal of consent and grievance redressal — exercisable by email within 30 days.
Lawful bases we rely on
- Consent — when you submit an enquiry form or opt into our newsletter
- Legitimate interest — to respond to enquiries, prevent fraud and improve our service
- Legal obligation — to retain records required by Indian tax and corporate law
- Contract — to deliver services to clients who have engaged us
Your rights under DPDP Act 2023 & GDPR
- Right to access — request a copy of personal data we hold about you
- Right to correction — ask us to fix inaccurate or incomplete data
- Right to erasure — ask us to delete data we no longer need a lawful basis to hold
- Right to withdraw consent — at any time, without affecting prior processing
- Right to grievance redressal — escalate to our Grievance Officer (details below)
- Right to nominate — appoint another person to exercise your rights in the event of death or incapacity (DPDP Act, s.14)
Grievance Officer (DPDP Act 2023, s.10)
Name: Data Protection Officer, Healthline Buzz
Email: hello@healthlinebuzz.com (subject line: 'DPDP Grievance')
Response SLA: acknowledged within 72 hours, resolved within 30 days.
If unresolved, you may escalate to the Data Protection Board of India under section 27 of the DPDP Act, 2023.
Privacy FAQs
No inflated promises. Documented scope, agreed KPIs and reporting you can audit.
Healthcare regulators rightly distrust guaranteed-outcome marketing — and so do we. Before we start, we put deliverables, KPIs and review cadence in writing; every month, we report against them in accounts you own. That's the kind of accountability healthcare deserves.
Written Scope & KPIs
Deliverables, KPIs, timelines and review cadence signed before kickoff. No vague retainers, no hidden scope, no empty promises.
Transparent Reporting
Monthly reporting you can audit — spend, enquiries, bookings and content shipped, in your own accounts and dashboards.
Healthcare-Only Specialists
20+ years building digital presence for hospitals, clinics & specialist doctors. Every campaign is compliance-reviewed by design.
Your Data, Your IP
Full ownership of website, ads accounts, CRM, creatives and patient data — always. Zero lock-in, full transparency.
What healthcare teams say about working with us
Client statements about our CRM, systems and compliance-first process.
"ClinicBOOST brought every enquiry, follow-up and appointment into one CRM. Our front desk finally works from a single queue, and no patient enquiry slips through the cracks."
"The most healthcare-literate systems team we've worked with. Every creative is compliance-reviewed before it ships, and the CRM reporting shows exactly where every rupee went."
"From website to WhatsApp to CRM — one connected system. Scheduling, reminders and follow-ups run themselves now, and we stopped juggling five separate vendors."
Get a healthcare growth plan built for your speciality.
Share a few details about your hospital, clinic or practice. Our team will audit your current digital presence and send a tailored growth roadmap within 24 hours.
- Speciality-specific patient demand analysis
- Conversion gap audit across web, ads, CRM & WhatsApp
- Compliance-safe creative & campaign blueprint
100% confidential. No spam. Healthcare team replies within 24 hrs.